Shipping Information

We send orders via Australia Post, and other reputable shipping organisations. Tracking information will be sent to your email address once the item has been lodged for shipping.

Packing

We take care to thoughtfully package your purchases individually and box them in quality containers so they can arrive to you safely. If any products do get damaged in shipment to you, please immediately photograph the item and email the images to use at admin@ceramic-art-studio.com. Please submit a return request by following the instructions on our Returns Policy page.

Australian customers

Free shipping is available on orders within Australia valued at over $170. Other orders are charged a flat rate of $15. Typical delivery times within Australia vary from State-to-State, so please allow 1-7 days from dispatch. You may track the progress of your purchase using the tracking functions on the delivery company’s website.

International shipping

We use Australia Post for international Shipping. The cost is calculated for the items in your cart, because shipping costs vary by both the weight and volume of your purchase. Typical delivery times vary from country-to-country, so please allow 7-14 days from dispatch. You may track the progress of your purchase using the tracking functions on the delivery company’s website.

Insurance

All items to the value of $100 are insured via Australia Post.  Claims may be made directly to Australia Post quoting your delivery number. You may insure items with a value higher than $100 for an additional fee, calculated at checkout. Especially valuable items require specialist insurance. Please contact us to discuss your requirements.