Our return policy is valid for only 14 days from date of purchase. After 14 days have gone by , unfortunately we can’t consider a refund or exchange.
- The item must be unused
- The item must be in the condition you received it
- The item must be in its original packaging
- You must supply proof of purchase from us
How to return a purchase
Please return your purchase to us promptly. Once the product has been inspected, we will notify you by email with approval or otherwise. If approved, we will use the original method you used to purchase from us to deposit a credit to your account.
Sale items cannot be returned, exchanged or refunded.
Only defective or damaged items are eligible for exchange. Please contact us by email at firstname.lastname@example.org and send your item to: Kiama Ceramic Art Studio, 6 Akuna Street Kiama NSW 2533, Australia.
Please mail return items to: Kiama Ceramic Art Studio, 6 Akuna Street Kiama NSW 2533, Australia
The shipping costs for returned or exchanged products is your responsibility. Consider using a shipper that offers tacking and insurance.